Voice over IP

 

IP Phone Set Features

IP Phone Set Types

Unity Voice Mail &
Unified Messaging

Cisco Phone Administration 
Dialing Instructions

 

On this page:

Call Waiting

Call Forward

Call Transfer

Conference

Dialing Options

Redial

Hold

Call Park

Call Back

Call Join

Call Pick-Up

Distinctive Rings


 

 

 

 

 

 


 

Telephone Set Features: Voice Over IP

Call Waiting: answer two calls at once.

  1. Answer call #1. The second call will present itself on the display and the phone will beep once in your ear. If you choose to answer the second call, press the Answer soft key, which answers the second call and places the first caller on hold.
  2. To toggle between the two callers use the Hold soft key and the Resume soft key.

Call Forward: manually forward all calls coming into your set. You can forward to an IP phone or non-IP phone.

To Activate:

  1. Press the CFwdAll soft key
  2. Dial the number to which you want to forward
    all calls.

To Cancel:

  1. Press the CFwdAll soft keytop of page

Call Transfer: transfer a call to another in office telephone number. Calls cannot be transferred out of office.

To Activate:

  1. With a call in progress, press the Trnsfer
    soft key.
  2. Dial the number to which you are transferring
    the call.
  3. When you hear ringing, press the Trnsfer soft key
    again, or when the party answers, announce the
    call and press Trnsfer.
  4. Hang up to end your participation in the call.

Special Note: To abandon the transfer, press the End Call soft key which disconnects the transfer and places the original caller on hold.top of page

Conference: set up a conference with nine other parties in or out of the office.

To Activate:

  1. With a call in progress, press the Confrn
    soft key. This opens a new line while placing
    the other party(ies) on hold.
  2. Place a call to another party.
  3. When the call connects, press Confrn again to
    add this party to the call.
  4. Repeat the first three steps to add another
    caller.

Special Note: To abandon the addition of a conferee, press the End Call soft key, which disconnects that leg of the conference and places the other conferees on hold.top of page

Dialing Options: Cisco VoIP phones have several different options for placing a call.

  • Off-hook dialing: Lift handset and dial the number.
  • Predialing: Dial the number you want to call and either pick up the handset which then initiates the call or press the Dial soft key (on a 7960 only) and this initiates the call on the speakerphone if the handset is NOT picked up.
  • On-hook dialing: Press the Speaker button and then dial (NOT offered on 7912 set).top of page

Redial: this will automatically dial the last called number from your phone.

To Activate: Lift handset and press the Redial soft key.top of page

Hold: Allows you to place a call on hold.

To Activate: During a call, press the Hold soft key.

To Return to the call: Press the Resume soft key.top of page

Call Park: This allows you to park an active call and then retrieve it using another phone within your phone system.

To Activate:

  1. During an active call, press the More soft key
    until you see the Park tab.
  2. Press the Park soft key to park the call. The
    LCD displays the number where the call is
    parked.
  3. Make a note of the Call Park number and hang
    up.
  4. To retrieve the parked call, go to any phone in the office and dial the Call Park number.top of page

Call Back: notifies you that a previously dialed extension (with a busy tone) is now available.

To Activate:

  1. When you receive a busy tone, press the
    Call Back soft key. The phone will indicate that
    Call Back has been initiated against the DN just
    called. You are now free to make any other call.
  2. Once the far end goes idle your set will play a
    special ring tone to let you know that the DN
    has become available and a new Dial soft key
    will be displayed. Press it and it will redial the
    original number for you.top of page

Call Join: when on an active call, and a second call is received, you can “join” both lines into a conference call.

To Activate:

  1. While on an active call, a second call comes into your line. You can press the Answer soft key to answer the second call. This places the first caller on hold. If you want to join the call press the Confrn soft key once to initiate the conference, then again to connect the two calls together.top of page

Call Pick-Up: answer calls to other phones within a designated call pick-up group.

To Activate:

  1. As the phone rings at the extension within your
    call pick-up group, pick up your handset to get
    dial tone on your line.
  2. Press the More soft key to view the PickUp
    soft key.
  3. Press the PickUp soft key to transfer the call to
    your extension.
  4. Answer the incoming call that is redirected to
    your phone by pressing the Answer soft key.

top of page

Distinctive Ring Per Line appearance: set a distinctive ring for each line appearance on your phone (7960 sets only).

To Setup:

  1. Press the Settings button on your phone.
  2. Select #2 Ring Type.
  3. Scroll down to the line appearance you want to
    change and press the Select soft key.
  4. Select one of seven different ring settings by
    highlighting the ring type you want, then pressing the
    Select soft key followed by the OK soft key.top of page